IT Helpdesk Outsourcing Services
for Businesses
A high-quality, responsive IT support process within your organisation is imperative to enable uninterrupted productivity for employees and users, as well as to support customers. But, all the capabilities, right systems and skilled IT specialists for this is a huge investment which is costly and places additional demands on internal IT management.
Orbital10's outsourcing solution removes these issues.
Have your cake and eat IT.
More and more organisations are turning to outsourced IT as a solution.
Outsourced IT Support Helpdesk
Delivering exactly the right IT services and IT support your organisation needs.
Seamless extension of your organisation, responding to queries using your name/script.
Increase availability (response times), efficiency and technical skill sets.
Cost transparency with a known fixed cost and increased return on value.
No recruitment or training costs and no need to cover absence or sick days.
Save on expensive equipment costs and valuable office space.
Free up key personnel to focus on technology projects and digital development.
Managed Services
Technology Integration, Security and Development.
IT Support Helpdesk Service Levels
Delivering the right service desk solution for you.
Overspill
An extension of your internal support team, stepping in to cover holidays, absences or busy periods.
1st Line
Acting as your everyday IT support function, managing tickets and providing rapid and appropriate responses/resolution to incidents and requests.
2nd + 3rd Line
Specialist expertise covering more complex and time-consuming issues, requests and projects.
Managed Service
1st, 2nd and 3rd line support, technology development, supplier integration and services management.
IT Support
A multi-skilled helpdesk to support businesses and homes.
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